For Internet Explorer 5.5 and below:

1. Click "Start," then "Settings," then "Control Panel."
2. Double-click "Internet Options."
3. Select the "Security Tab."
4. Click "Custom Level."
5. Scroll to the prompt "Allow per-session cookies."
6. Select "Enable" and click "OK" to save your changes.
7. Click "OK."

For Internet Explorer 6.0:

1. Open your Internet Explorer browser.
2. Click "Tools" located at the top of the browser and select "Internet
Options."
3. Click "Privacy" located at the top of the window.
4. Click "Edit" or "Sites" located near the bottom of the window.
5. On the line provided, type https://www.paypal.com/ and click
"Allow."
6. Click on "OK" to exit all screens and log into your PayPal account.

To enable cookies using Netscape on a Macintosh running OS9.X or lower:

1. Click "Edit" from the top bar.
2. Select "Preferences."
3. Select "Privacy & Security."
4. Under Cookies, select "Enable all cookies."
5. Click "OK."
6. Go back to the Web and click "Reload." You should receive the most
recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

To enable cookies using Netscape on a Macintosh running OSX:

1. Click "Netscape" from the top bar.
2. Select "Preferences."
3. Select "Privacy & Security."
4. Under Cookies, select "Enable all cookies."
5. Click "OK."
6. Go back to the Web and click "Reload." You should receive the most
recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

If you continue to have problems, we suggest clearing the cache and cookies
for your computer or device so we can eliminate the most common reason
customers experience the "loop" you describe.

Since cache or temporary Internet files are used when returning to
previously viewed web pages, if you experience difficulty viewing a web
page, the cache may be corrupted. If you do not clear your cache files
periodically, you can experience longer loading or browser closing times.
In order to improve your performance on the web and specifically while
visiting our site, we suggest that you occasionally clear your cache.

Below are instructions to clear your cache for various browsers. If your
browser is not listed below, we suggest that you use the help section of
your browser or contact their customer service center.

Internet Explorer:

1. Click the "Start" button.
2. Select "Settings" and click "Control Panel."
3. Double-click on Internet (or Internet Options) and select the
General tab.
4. Click the "Settings" button in the Temporary Internet Files section
and choose "View Files."
5. Click "Edit" and select "Select All."
6. Press the "Delete" key on your keyboard. If prompted to verify that
you want to delete your cookies, click "Yes."

Netscape:

Your computer stores copies of frequently accessed pages in the memory
cache or disk cache. This way, the computer doesn't have to retrieve the
page from the network each time you view it.

To set the size of the memory cache or to clear it (Windows and Unix only):

1. From the "Edit" menu, choose "Preferences."
2. Open the "Advanced" category; then click "Cache."
3. To clear the "Memory Cache" immediately, click "Clear Memory Cache."

WebTV or other TV devices are generally able to clear the cache by
unplugging the device for a five minute period or longer.

Next, vary the selection between the type of payment you are trying to
make. For example, if you chose "Auction-Goods" and it is failing or
staying in a "loop," you may wish to try "Service" for the payment type.

If you are still unable to Send Money using this method, you may be
experiencing technical problems due to a specific configuration of your
system, slow Internet connection speed or congestion on the Internet
overall.

In an effort to assist you in an efficient manner, please respond to this
email with the following information.

1. What is your Operating System? (Examples: Windows 95/98/2000/NT)
2. Are you using a PC, Mac or TV device?
3. What is the version of your browser? (Netscape 4.7, Internet
Explorer 5.5/6.0)